It’s tough to order online when it’s a once in a life time day. We get that. The thing is that if we did consultations we would have to charge for that time somehow. Margins on perishable products are not huge and we wanted to “be a good deal”. To provide great flowers at our prices we had to cut out time.
When starting the business and working solo I realized that I would never have the time to meet and spend an hour (plus travel time, organization time), lets say 2.5 hours with each client. I started to think that I always ordered online. I found it easier. I found that the persons sales skills could not sway me. I only bought where I saw concrete evidence of a good product, Instagram and Wedding Wire are a good place to start for our evidence.
How our process works today.
Use our online form to keep your thoughts straight or send us an email with a list of the items you need, your colours, your venues and photos for style & shape of items. It’s all about the photos. They will tell us more than your words do.
We will enter a quote, detail it to your photos and venues, make suggestions for double use if we can and then send to you. If you want to book we ask for a 25% deposit. This deposit is refundable up until 90 days prior to your wedding. Email us as much as you need too!
The kicker is your order can still change as much or as little as you need until we ask you to confirm it. This usually happens 4 to 6 weeks prior to your day depending on the time of year. After you have confirmed and paid we still help out as weddings change. We can rework items to ensure they are not wasted, we just cannot delete them as we have committed to the flower order ourselves.
We give exceptional customer service to our clients, just not in person. Don’t feel it’s personal that we say no we cannot meet as this applies to everyone. Planners/Brides/Decoration Companies etc.
Oh! Forgot to mention we are completely transparent – all our prices are on here so you can look before you contact us. We don’t want to waste your time either.