Letter to prospective clients of Budget Blooms

 

Hello,

Thanks for your interest in Budget Blooms!  We would love to work with you on your big day.  We would like to go over some things that will make it easier for both of us in case we do not get time to tell you during our email conversation.  Please read this through to ensure all goes well on your day.  Please feel free to skip anything you feel isn’t relevant.  Please send us a quick email to ask any questions on below and let us know you have read it.  We don’t there to be any surprises on your day.

 

Consultations

We do not do them!  We do all our quoting over email as that way we can save those service hour costs for the flowers.  Something had to give when we decided to make gorgeous flowers for our prices.

You are welcome to pop into our store to see the silk arrangements we have for sizing but I do not recommend it until after you are quoted.  We will not have time to chat for long in the store so if you come after you are quoted you will only have a few questions that are easily answered.

 

Deposit

To book it’s 25% of your full total rounded to the nearest dollar.  You are welcome to send us an email transfer to jane@budgetblooms.ca. Please send us an email stating the password.  If you would prefer to use a credit card we can send you a PayPal link to use with an additional 3% to cover the surcharge.  If it’s easier to call our store with a credit card during store hours 778-438-2051 please feel free.   – please state your estimate number and the amount you are paying as they may not have access to your file.

 

Once you book

Please read your invoice to ensure all the details are correct.  That is what we use to design your flowers, besides the pictures you send.  Please ensure to send photos properly titled as to what you like about them.  Individual emails are best.  If one is for colour, please say as we may mistakenly think you like that style if it’s not labelled. Please double check venues/addresses and supply a contact phone number.   We will also need your ceremony & reception start times.

We understand you may not know all details when you book.  It is not as important to be exact until we ask you to confirm your order approx. 4-6 weeks prior to your date.  At that time, we need you to read everything – details, number of items and delivery/pick up instructions.  Once you have confirmed the invoice we will not be able to lower your invoice $ total, we can rework or make other items bigger.  You can add items at any time.  Ultimately we are here to help you and to make it easy for you. We promise to try to accommodate any last minute request.

 

Balance payment

Your balance payment is due the Friday one week prior to your date.  If we do not receive this balance payment, we cannot start your wedding.  Please ensure to pay promptly via your invoices Pay Now button, sending an email transfer or asking for a PayPal link.

 

Pick up & Delivery

Store pick up

If you are picking up within store hours on your day please let us know.  If you are late or early it does not matter as we are open.  We need to let you know that if you have set a time that is out of store hours we only allow a 30 minute late window.  Example – If you set your pick up time for 10am on a Sunday you have until 10:30 to pick up.  Please ensure to call us at 778-388-2051 so we can figure out a plan if you think you will be late.

When picking up please ensure your vehicle is not too crowded.  Flowers need room as they bruise.  Designs can get squished and if something falls on them they are ruined.

In the summer flowers cannot be left in a parked car.  It heats up like an oven and it will ensure they do not last for your day.  Even if the windows are open it’s not ideal.  Wedding flowers are blown open to look their best on your day, they are not made for lasting vase life.  Once you pick up we are no longer responsible for the flowers.  It’s up to you to ensure that they are kept cool/safe place.

 

Taking flowers, a day early

We do not recommend it.  Wedding flowers are blown open to look their best on your day, they are not made for lasting vase life.  If you must do it please note we do not guarantee them.

 

Deliveries

We will need a half hour window of time to deliver.  This half hour window needs to be when your venue has all the table clothes on if we are setting table centers in place.  We can start before the tables are completely set as long as the table coverings are on.  If the venue is not ready, we will have to leave the items for a venue staff member or one of your friends to set up.

 

How our buy backs work?

We have our 20” buy back vases available for smaller weddings.  We know it’s a lot of work to arrange with a decoration company for a few vases.  They are a nice solid fluted vase that is best used upside down.

 

Natural product limitations

We spend a lot of time ensuring your product is healthy and as close to your colours as nature will deliver.  We do reserve the right to not use a promised flower if it’s not healthy.  We will try to let you know but sometimes it’s a last minute change.  We will not substitute flowers that we know to be unpopular such as carnations/mums, we will substitute with another high end flower.  Colour in nature changes, there is close but no exacts.

 

Let me know if I have not covered an area you have questions on, we really like to be transparent before you book us.  Thanks for reading

Regards,

Jane

Owner – Budget Blooms